If you have received a note saying that your reservation has been cancelled AND refunded, No need to contact Customer Service because your refund has already been processed. Please remember refunds take 7 to 10 business days to process from time of request/submission of refund.
If you would like to reschedule your reservation, you can connect to WhereIsSanta.com or via the link in your email or SMS text message.
If you are having issues with rescheduling your reservation through the system, please let us know the Date and Time range and we will assist you.
Thank you