Watermarks may appear on digital images for the following reasons:
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Print-Only Package: If you purchased a print-only package, digital access is not included. You can purchase your digital album online at MyHolidayMoments.com if it was not added at the time of your visit.
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My Photo Reservation Gift: My Photo Free Gift does not grant access to the full digital album. Instead, it is an online tool that allows you to upload your photos and apply them to a variety of holiday backgrounds.
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Pending Purchase Reconciliation: If your purchase included a digital album, it may take 48-72 hours for our system to process and remove the watermark. This delay is due to increased internet traffic during peak holiday periods.
Need Further Assistance?
If your purchase included digital access and it has been longer than 72 hours, please reach out to our Customer Service Team via the Contact Us tab.
To expedite your request, please provide:
✅ A copy of your paid receipt
✅ The photo code located on the border of your printed photo sheet
For Canadian Customers:
Packages sold at Primaris REIT locations in Canada include Package A, B, and C, while Package D is a print-only package and does not include digital images.
We appreciate your patience and look forward to assisting you! 📸✨