FAQ
- Who do I contact if I need help accessing my free gifts from Portable North Pole?
- How do I access my free video from Portable North Pole?
- How do I access my free phone call from Portable North Pole?
- Errors when entering Coupon
- Lost or Cant find My Reservation Information
- Can I cancel my reservation
- What packages are offered
- Can you accommodate individuals with disabilities and special needs?
- Where are you located inside of the mall?
- What are your hours?
- I am being charged an extra fee to download my purchased photos
- Invalid Photo Code Error
- Invalid Email Error
- Can I bring my Pet
- Cant access my Christmas 2021 photos error
- I reserved the wrong Mall - How can I change my Mall Location
- How Do I make a reservation to see Santa
- How do I change a reservation date or time
- My reservation has been cancelled, what should I do?
- I cannot find my Photo Code. Where can I find my Photo Code?
- How long are my photos available online? Will my photos be deleted?
- What if I lost my receipt?
- Where do I enter my photo code or email on the Digital Download Portal?
- How do I remove the watermark from my Digital Photos?
- How do I save my photos to my phone?
- What should I do if I do not receive the ‘Receipt & Copyright Release’ email?
- If I buy the Photo Downloads online, will I be able to print that at my local photo retailer?
- Do you offer visits and photos for guests with special needs? Can I make a reservation?
- If I have a question or a problem, who should I contact?
- Where is the Easter Bunny? Where can I visit the Easter Bunny?