FAQ
- How Do I Access My Digital Photo Album?
- How Can I Reschedule My Reservation Date and Time?
- I didn't receive my reservation confirmation email
- Free Gift - Shutterfly
- Bunny Cares Events - Sensory Friendly Visits
- How Can I Access My Digital Photos Without a Text Message?
- Easter Bunny Pet Nights & Pet Parties
- Incorrect Email or Phone Number on Reservation?
- Join Our Team - Job Opportunities
- How Long Are My Photos Available Online?
- Troubleshooting Reservation Checkout Issues
- How do I access my free video from Portable North Pole?
- Lost or Can't Find Your Reservation Information?
- Can I Cancel My Reservation?
- What Photo Packages Are Available?
- Will Holiday Frames Be Available for Purchase This Season?
- Accessibility and Accommodations for Guests with Disabilities
- Where Is the Photo Experience Located Within the Mall?
- What Are Your Hours?
- Why Am I Being Charged An Extra Fee to Download My Purchased Photos?
- Why Am I Receiving an Invalid Photo Code Error?
- Can I bring my pet?
- I reserved the wrong mall - How can I change my mall location?
- What Should I Do If My Reservation Was Cancelled?
- What Safety Precautions Are in Place When Visiting Santa or the Easter Bunny?
- Where Can I Find My Photo Code?
- What If I Lost My Receipt?
- Where Do I Enter My Photo Code or Email on the Digital Download Portal?
- How Do I Remove the Watermark from My Digital Photos?
- How Do I Save My Photos to My Phone?