FAQ
- Natick Mall - Elevator Experience
- Pet Parties
- Didn't receive text alert to download my digital photos
- How do I access my digital album
- Pet Night
- Incorrect Email on Reservation
- Black Santa Locations
- Join Our Team - Job Opportunities
- Virtual Zoom Calls with Santa
- Prior / Previous Year Photo Request
- Reservations: Checking out issues or error processing order
- Santa Cares Events
- Who do I contact if I need help accessing my free gifts from Portable North Pole?
- How do I access my free video from Portable North Pole?
- How do I access my free phone call from Portable North Pole?
- How to make a reservation - getting a credit card error message in checkout
- Lost or Can't find My Reservation Information
- Can I cancel my reservation
- What packages are offered
- Will there be merchandise such as frames and globes available as in past years?
- Can you accommodate individuals with disabilities and special needs?
- Where are you located inside of the mall?
- What are your hours?
- I am being charged an extra fee to download my purchased photos
- Invalid Photo Code Error
- Invalid Email Error
- Can I bring my Pet
- Cant access my Christmas 2022 photos error
- I reserved the wrong Mall - How can I change my Mall Location
- How do I change a reservation date or time