FAQ
- Natick Mall - Scheduling Issue
- Natick Mall - Elevator Experience
- Santa Cares Events
- How do I change a reservation date or time?
- Kings Plaza Reservation cancelled / reschedule for December 1st reservations
- I didn't receive my reservation confirmation email
- Free Gift - Shutterfly
- Selfies With Santa @ Irvine Spectrum Center, The Market Place & Fashion Island
- Didn't receive text alert to download my digital photos
- How do I access my digital album?
- Pet Nights / Pet Parties
- Incorrect Email on Reservation
- Black Santa Locations
- Join Our Team - Job Opportunities
- Prior / Previous Year Photo Request
- Reservations: Checking out issues or error processing order
- Who do I contact if I need support on the Portable North Pole ste?
- How do I access my free video from Portable North Pole?
- How do I access my free phone call from Portable North Pole?
- Lost or Can't find My Reservation Information
- Can I cancel my reservation?
- What packages are offered?
- Will there be merchandise (frames) available as in past years?
- Can you accommodate individuals with disabilities and special needs?
- Where are you located inside of the mall?
- What are your hours?
- I am being charged an extra fee to download my purchased photos
- Invalid Photo Code Error
- Can I bring my pet?
- I reserved the wrong mall - How can I change my mall location?