If you're encountering errors during the reservation checkout process, several factors might be contributing to the issue:
-
Selected Time Slot Unavailability:
- The reservation time slot you selected may have been booked by another guest before you completed the checkout process, leading to the slot reaching its reserved capacity.
-
Incomplete Payment Information:
- Ensure all required fields in the payment section are accurately completed:
- Credit Card Number
- Expiration Date
- CVV
- Zip Code (For Canadian locations, please enter the postal code in the correct format)
- If your payment information was auto-filled, manually re-entering your payment details can help prevent errors.
- Ensure all required fields in the payment section are accurately completed:
-
Using Google Pay:
- If you're using the Google Pay feature, ensure you click on the Google Pay button to continue the checkout process.
If you continue to experience issues after verifying the above steps, please submit a support ticket through our support link. In your request, include an alternate date and time range for your reservation, and we will update it for you, subject to availability.
Please provide the following information in your request:
- Reservation confirmation number
- Mall name where the reservation was made
- Phone number used to create the reservation