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How Can I Reschedule My Reservation Date and Time?

  • Updated

To reschedule your reservation, please follow these steps:

  1. Access Your Reservation:

    • Locate the confirmation email or SMS you received after booking.
    • Click on the "Manage Reservation" link provided.

  2. Reschedule Your Reservation:

    • Once in your reservation portal, select the option to reschedule.
    • Choose your preferred new date and time from the available options.
    • Confirm your selection by clicking the reschedule button.

 

Then select the new Date and Time in the drop-downs:


Select the time slot and hit the reschedule button.

Important Notes:

  • Rescheduling Limit: You can reschedule your reservation up to three times during the holiday season.

  • Rescheduling Window: Reservations can be rescheduled up to 72 hours prior to your reserved time without any fees.

  • Assistance: If you encounter any issues while attempting to reschedule, please provide us with an alternative date and time range. We will do our best to accommodate your request, subject to availability.

  • Support: Should you experience difficulties accessing our reservation site or making changes, please submit a support ticket. Include your reservation confirmation number, the mall name for your reservation, the phone number used during booking, and your suggested new dates and times. Our team will assist you in making the necessary changes.