If you receive an "Invalid Photo Code" error when attempting to access your digital photos, please review the following common causes and solutions:
Possible Causes & Solutions
Album Processing Time
Please allow 24-48 hours after your visit for your album to fully upload to our system. Try accessing your photos again after this timeframe.
Incorrect Photo Code Entry
For best results, use the photo code located on your printed photos when entering your code at myholidaymoments.com. Ensure there are no typos or missing characters.
Expired Photo Codes from Previous Seasons
Access to digital albums is limited to the current holiday season:
- Christmas visits – Albums expire on January 31st
- Easter visits – Albums expire on May 31st
Digital Download Purchase from MyHolidayMoments.com
If you purchased a digital download from myholidaymoments.com and received an email confirmation with the code [CHPhotocode], please follow these steps:
- Ensure you log in using the photo code on your printed photos
- After successfully accessing your album, a download confirmation email will be sent, including your photo code for reference
If you continue experiencing issues, please submit a support ticket through our contact page with the following details:
- Reservation confirmation number (if applicable)
- Photo code from your printed photos
- Date & location of your visit